We will respond, promptly, to your email request with appropriate instructions.įor a list of international telephone numbers to Seagate Support and alternative methods of contact, please access *There is no safety issue with these products. Support is also available through Seagate’s call center: 1-800-SEAGATE (1 800 732-4283)Ĭustomers can expedite assistance by sending an email to Seagate Please include the following disk drive information: model number, serial number and current firmware revision. Get the most out of your storage solution with easy-to-use tools such as Backup. To determine whether your product is affected, please visit the Seagate Support web site at. How to change startup disk security settings on an Apple silicon Mac. Retail products potentially affected include the Seagate FreeAgent® Desk and Maxtor OneTouch® 4 storage solutions.Īs part of our commitment to customer satisfaction, we are offering a free firmware upgrade to those with affected products. If your label looks different and does not have all three items below. For a basic Seagate disk, you can use DiscWizard to clone disk with following steps: 1. Please scan the QR code, or enter the number between the QR code and the text, as shown in the picture.
In some circumstances, the data on the hard drives may become inaccessible to the user when the host system is powered on. Clone Seagate disk with specialized clone software DiscWizard. Seagate has isolated a potential firmware issue in certain products, including some Barracuda 7200.11 hard drives and related drive families based on their product platform*, manufactured through December 2008.
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